The Data Centre Fire and Its Impact on Our Services — The Complete Story
The full picture on the disruption, where things stand, and the steps we're taking now.
5 June 2026
11 June 2026
What Happened?
On 5 June 2026, a significant infrastructure failure occurred at one of the primary data centers operated by Tata Communications Data center, our upstream infrastructure partner. This incident resulted in a localized outage affecting storage clusters specifically assigned to Align's core production environment.
Immediately upon detection, our incident response team established a war room with Tata Communications senior engineers. We have determined that while the physical hardware restoration is complete, the subsequent storage layer recovery requires a meticulous bit-by-bit verification to ensure data integrity before services can be re- initialized.
Public news coverage of the data centre fire
- Times of India – Fire breaks out at Tata Communications office in Delhi's Greater Kailash
- The Hindu – Delhi data centre fire may have destroyed equipment worth hundreds of crores
- Times of India – Google Cloud outage update: Fire at data centre, traffic rerouted
- Reuters – Fire at third-party facility disrupts Google Cloud network traffic in India
- The Federal – Google Cloud services disrupted in major Indian cities after Delhi data centre fire
- Economic Times – Tata Communications reports fire at Delhi facility in Greater Kailash
- PSU Connect – Delhi data centre fire: Tata Communications says services remain operational
When a Startup's Dream Meets a Disaster: A Reflection on Trust, Responsibility, and Resilience
For the past eight years, AlignBooks has been built on a simple belief indian businesses deserve reliable, affordable, business operation software they can trust. More valuable than our growth, revenues, or achievements has been the trust thousands of businesses have placed in us by managing their business operations on our platform.
Like every responsible technology company, data protection and business continuity have always been areas where we have never chosen to compromise. We maintained active backup subscriptions, including Commvault backup services with daily, weekly, monthly, and yearly retention policies. We also partnered with a cloud infrastructure provider that positioned itself as a world-class service provider, ISO 27001 certified, and one of the most trusted technology brands in the country. These decisions were taken with the sole objective of providing the highest possible level of reliability and protection for our customers.
Today, that trust is being tested by an unprecedented infrastructure incident affecting our services. While the disruption is massive, our responsibility towards our customers remains unchanged.
We understand the impact this situation has on your business. Behind every login is a person trying to serve their own customers and meet their commitments. We understand the anxiety, frustration, and uncertainty this situation has created, because we are experiencing it alongside you.
What we can assure you is that we remain fully committed to transparency, business continuity, and doing everything to restore services safely and responsibly. Our teams continue to work around the clock, engage with the infrastructure provider at every level, and explore every possible recovery and continuity option available.
Trust is earned over years but can be challenged in moments. We recognize that this is one of those moments. We remain committed to earning and strengthening that trust through our actions, our communication, and our continued dedication to every customer who relies on AlignBooks.
Chronological Updates from infra provider
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Critical mails sent by AlignBooks to data centre
remained unanswered
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Where This Incident Originated, and the Precautions We Took
It is important to clarify that this disruption originated from a major fire incident at a Primary data center facility. The issue is strictly infrastructure-related and does not stem from any vulnerabilities or errors within the AlignBooks codebase.
Data safety has never been optional for us, and we did not leave it to chance. Specifically:
- We hosted on enterprise-grade data center infrastructure, choosing a globally recognised provider over attempting to host critical systems independently.
- We engaged and paid for enterprise backup through Commvault, a recognised enterprise-grade data protection platform, because protecting years of our customers' financial and operational records was a priority we invested in directly.
- We relied on the data center to operate this infrastructure and these backups according to recognised industry standards for business-critical data.
It is worth explaining what that standard means, because it is central to the questions now unanswered. The widely accepted benchmark for protecting critical data is the 3-2-1-1 model:
- 3 copies of the data
- 2 different storage media or platforms
- 1 copy kept offsite, in a separate facility or location
- 1 immutable copy that cannot be altered or destroyed
Our Contingency plan - we are standing with our customers with a continuity plan.
As part of our ongoing business continuity efforts during the current datacenter infrastructure disruption, our teams are simultaneously evaluating alternate recovery and restoration approaches to minimize operational impact and ensure faster resumption of critical business activities.
While recovery and integrity validation activities continue at the affected infrastructure environment, we are also preparing a parallel contingency plan to enable customers to resume operations on a fresh infrastructure environment, wherever required and feasible.
In order to facilitate faster restoration and operational continuity in such a scenario, the following information and supporting data may be arranged from available business records, exported reports, emails, GST portal data, or previously downloaded files.
This preparation activity does not mean recovery efforts have stopped or that customer data has been declared unrecoverable. It is a contingency measure intended to reduce recovery time and support business continuity while restoration activities continue.
Customer Master Records
CUSTOMER MASTER RECORDS MAY BE RECREATED USING:
- Previously exported customer reports in Excel/PDF format
- Sales registers containing GSTIN and address details
- GST Portal GSTR-1 data exports for the relevant financial period
- Existing quotations, invoices, email communications, or outstanding reports
Vendor Master Preparation
VENDOR MASTER RECORDS MAY BE RECREATED USING:
- Previously exported vendor reports
- Purchase registers and expense ledgers
- GST Portal GSTR-2A / 2B data exports
- Existing vendor invoices and email records
Item / Inventory Master Preparation
ITEM MASTER INFORMATION MAY BE RECONSTRUCTED USING:
- Exported inventory or stock reports
- Sales and purchase registers
- Previous invoice data
- HSN/SAC-wise GST reports containing item details with tax amount or percentage
- E-way bill or GST portal references where applicable
Financial Opening Balances
FINANCIAL DATA MAY BE INITIALIZED USING:
- Last available Trial Balance
- Ledger exports
- Outstanding receivable/payable reports
- Bank reconciliation statements
- Financial statements or management reports available with your accounts team
Operational Documents & Supporting Data
The following supporting documents may also assist in faster restoration:
- Recent invoice copies
- Purchase Bills
- E-Way Bills
- Bank Statements
- Excel backups maintained locally
- Offline records maintained by departments
Important Note
Recovery efforts with the infrastructure provider remain active. This preparation activity is being undertaken solely as a parallel contingency and business continuity measure to help existing and upcoming customers continue their operations with minimal disruption. Our teams will continue supporting customers throughout both the recovery and restoration process.
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